Computer and Tech Help in Penetanguishene

I am Brent, and TechBrent is just me. Penetanguishene is one of the places I get to most often, because it sits just up the road from Midland. That means on-site visits here are easy to book, and I am rarely rushing to get to the next town.

What I help with in Penetanguishene

I work on the software side of things: the settings, updates, accounts and apps that make your devices behave. That covers:

• Windows PCs and laptops that are slow, full of pop-ups, or acting strangely (see computer help)
• Macs that need setting up, cleaning up or moving to a new machine (see Mac help)
• iPhones, iPads and Android phones and tablets, including moving photos and contacts to a new one
• Home Wi-Fi that drops out in the back bedroom (see Wi-Fi setup)
• Backups, so your photos are safe if a device dies (see backup help)

I do not do screen, battery or other hardware repairs. If it turns out to be a hardware problem, I will tell you up front.

Remote or at your door

Plenty of problems can be fixed by a remote session: you let me see your screen, and I sort it out while you watch and ask questions. When something needs hands on, such as setting up a new TV and streaming box or getting a printer talking to the Wi-Fi, I come to your home in town or out along the shoreline.

Patient help for seniors

If you want someone to set up a new tablet, explain video calls with the grandkids, or check whether an email is a scam, I go at your pace and write things down if that helps. More on that on the tech help for seniors page.

One person to make it all work together

New phone, new laptop, a printer that will not print, and a TV with three remotes. My job as your tech concierge is simple: I make it all work together, and I show you how to use it once I am done.

Drone photos of Penetanguishene properties

I also fly a small camera drone for aerial photos and short clips. That suits homes in town, acreages out in the country, cottages and waterfront along the bay. It is a good way to show a property for sale or just get a picture of a place you love. See the drone page for examples.

What it costs

The rates are the same everywhere I work. Remote support is $95/hour, with a 30-minute minimum ($60), then billed in 15-minute increments. On-site support is $125/hour, with a one-hour minimum, then billed in 15-minute increments. All rates plus HST. New clients prepay the minimum by secure online payment before we start: $67.80 with HST for remote support (30 minutes), or $141.25 with HST for an on-site visit (one hour). For drone work, tell me about the property and I will write back with a quote. Full details are on the Services page.