Tech Help in Barrie, Remote or at Your Door

I am Brent, and I run TechBrent on my own out of Midland. Barrie is a fair drive south for me, right around the edge of the roughly 45 minutes I travel for on-site work. I still work with people in Barrie, but I want you to know how it usually goes before you get in touch.

Where I help in and around Barrie

I help people right across Barrie, from the north end and downtown to Allandale, Painswick, Holly and the south end, and in nearby Springwater communities such as Midhurst and Minesing. Remote sessions work anywhere. For home visits, I book by appointment and may group a few jobs into one trip because of the drive.

Start with a remote session

Most of what I do is software, and software can usually be fixed from a distance. With your OK, I connect to your computer and you watch while I work. Remote help suits things like:

• A Windows PC or laptop that has slowed to a crawl or keeps showing scary warnings
• A Mac that needs updates, a clean-up, or its files moved to a new one
• Email, passwords and accounts that have stopped working
• Checking whether a message or pop-up is a scam
• Making sure your photos and files are backed up

Remote sessions have a 30-minute minimum, so a quick fix stays a quick bill. Many Barrie clients never need a visit at all.

When I come to Barrie in person

Some jobs really do need someone in the room: setting up a new TV and streaming box, sorting out Wi-Fi that does not reach the whole house, or getting a parent comfortable with a new iPad. For those, I book a home or small-office visit. Because of the drive, I may suggest grouping a few jobs into one visit so you get the most out of it.

Mac help in Barrie

I work on Macs as well as PCs. If your Mac has slowed down, keeps nagging about storage, or needs its files and settings moved to a new one, much of that can be done in a remote session. I also help with iPhones, iPads and Android devices, and moving to a new phone without losing your photos is one of the most common things I am asked to do. I am not an Apple repair shop, so hardware repairs under warranty still go to Apple or an Apple-authorized provider. More on the Mac help page.

Patient, in-home tech help for seniors in Barrie

Many of the people I help in Barrie are seniors, or their adult children. I go at your pace, explain things in plain English, and never make anyone feel silly for asking. When a new tablet or phone needs setting up, or someone would simply rather have a person in the room, I book a home visit by appointment. If you are helping a parent from a distance, remote help works well too: I can sign in to their computer, fix the problem and explain it as I go. See tech help for seniors.

One person to make it all work together

New devices, old accounts and a router nobody remembers setting up. As your tech concierge, I make it all work together, and you deal with one person from start to finish.

Drone photos for Barrie properties

I take aerial photos and short clips of homes, acreages, cottages and waterfront. Some areas near airports have airspace limits, so tell me the address first and I will let you know if I can fly there. See the drone page.

What it costs

The rates are the same everywhere I work. Remote support is $95/hour, with a 30-minute minimum ($60), then billed in 15-minute increments. On-site support is $125/hour, with a one-hour minimum, then billed in 15-minute increments. All rates plus HST. New clients prepay the minimum by secure online payment before we start: $67.80 with HST for remote support (30 minutes), or $141.25 with HST for an on-site visit (one hour). For drone work, tell me about the property and I will write back with a quote. Full details are on the Services page.