Computer, Mac and Phone Help in Orillia

I am Brent, and TechBrent is a one-person business based in Midland. Orillia is east of me, close to the limit of the roughly 45 minutes I travel for on-site work. I am glad to help here. I just want to be clear that remote sessions are often how we will start.

Help with the devices you already have

You do not need to know the right words to ask. Tell me what is going wrong, and I will work out the rest. I help with:

• PCs and laptops: slow start-ups, updates that will not finish, printers that refuse to print
• Macs: setting up a new one, moving everything across from the old one, and tidying up storage
• iPhones, iPads and Android phones and tablets: setup, email, photos and video calls
• Wi-Fi at home or at the cottage
• Backups, so a lost or broken device does not mean lost photos

I stick to software and setup, so I do not do screen, battery or other hardware repairs. If something turns out to be hardware, I will diagnose it and point you to a reputable local shop.

How remote and on-site work

For a remote session, you let me see your screen and I fix things while you watch. It is billed in 15-minute steps after the first half hour, so small jobs stay small. For things like a new TV, a printer or a house full of new devices, I come to you by appointment. Since Orillia is a longer drive, I may suggest we tackle a few things on the same visit.

Patient tech help for seniors

I take my time, skip the jargon and write down the steps if you would like a reminder later. I can also help family members set up a parent's tablet or phone so it is simple to use. Read more on the tech help for seniors page.

One person to make it all work together

Phones, computers, TVs and Wi-Fi from different companies do not always get along. As your tech concierge, I make it all work together and show you how to use it.

Drone photos around Orillia

I take aerial photos and short clips of homes, acreages, cottages and waterfront, including lake properties. Some spots near airports have airspace limits, so I check the address before we book. See the drone page.

What it costs

The rates are the same everywhere I work. Remote support is $95/hour, with a 30-minute minimum ($60), then billed in 15-minute increments. On-site support is $125/hour, with a one-hour minimum, then billed in 15-minute increments. All rates plus HST. New clients prepay the minimum by secure online payment before we start: $67.80 with HST for remote support (30 minutes), or $141.25 with HST for an on-site visit (one hour). For drone work, tell me about the property and I will write back with a quote. Full details are on the Services page.