IT care plans
One monthly price for monitoring, updates, backup checks and a set amount of support time. I keep your office computers healthy so problems get caught early, and you know who to call when something goes wrong.
All prices are per month, plus 13% HST.
$199/month plus HST
For a small office that wants someone keeping an eye on things.
$399/month plus HST
For an office that needs quicker help and the odd visit.
$699/month plus HST
For an office that leans on its computers all day.
| Essentials | Business | Premium | |
|---|---|---|---|
| Monthly price (plus HST) | $199 | $399 | $699 |
| Monitoring and alerts | ✓ | ✓ | ✓ |
| Windows, Mac and app updates | ✓ | ✓ | ✓ |
| Backup checks | ✓ | ✓ | ✓ |
| Support time included each month | Up to 2 hours (remote) | Up to 4 hours | Up to 7 hours |
| On-site visits included | None included ($110/hr at plan rate) | 1 visit | Up to 3 visits |
| Response time (first reply) | Response within 1 business day | Priority response, same business day | Priority response, same business day, first in line for booking |
| Quarterly review | — | — | ✓ |
| Discounted plan rates: $85/hr remote (regular $95), $110/hr on-site (regular $125) | ✓ | ✓ | ✓ |
*Discounted plan rates: $85/hr remote (regular $95) and $110/hr on-site (regular $125), on all three plans.
Tell me a bit about your office through the contact form, and I’ll recommend one.
FAQ
Essentials is $199/month, Business is $399/month and Premium is $699/month, all plus 13% HST.
There is a 3-month minimum. After that, plans are month to month.
No. Support hours and on-site visits are per month and don’t carry over to the next month.
Extra time is billed at discounted plan rates: $85/hr remote (regular $95) and $110/hr on-site (regular $125), plus HST.
Essentials gets a response within 1 business day. Business and Premium get a priority response the same business day, and Premium clients are first in line for booking. Response means a first reply during business hours (Monday–Friday, 8:00 a.m.–7:00 p.m. ET), not fix time or on-site arrival. Visits are booked based on availability.
No. Business includes 1 on-site visit a month and Premium includes up to 3. Essentials includes no on-site visits, but on-site help is available at the discounted plan rate of $110/hour.
